Knowledgebase

To configure your email settings for monitoring notifications:

1. Go to My Monitors, then click Email Settings;
2. Choose the frequency for email alerts to be sent in the event of a monitor having a 'down' state';
3. Choose the number of emails to be sent for each 'down' state of a monitor;
4. Tick the box if you like to receive a weekly report for each of your monitors;
   
5. Click Save Changes to apply your settings, or Go Back to discard changes.
   

Items #2 and 3 above work together, so if you set a frequency of '5 minutes' and the number of emails to '3', you will receive an email one minute, 6 minutes, and 11 minutes after a monitor goes down (assuming it stays down), then you will receive no more emails for that monitor until it returns to the 'up' state (at which time you will receive one email notifying you that the monitor is back up). The email address used for all notifications is the email address for the primary contact on your account; if you have added secondary contacts, they will receive a Cc of the notification. Additionally, you can build a unique Contacts List for each monitor, and each person on the list will receive an email notification at their specified address in the event of a down condition. See Managing Monitors for more info on the Contacts List.